General conditions for sale and use
These General Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products offered on the website www.dontpanicgames.com.
Between DON’T PANIC GAMES SAS (The Company), 12 rue of Folie-Regnault, 75011 PARIS, FRANCE, with a share capital of € 43,300, registered with the Register of Commerce and Companies of PARIS under number SIRET 799 549 746 00029 and represented by Mr. Cédric Littardi as chairman, duly authorized for the purposes hereof, Author of the order (the Buyer).
You can contact the company via email by clicking on the contact form accessible on the homepage of the website or directly via email [email protected]
Article 1: Sales
All orders are made exclusively between Don’t Panic Games SAS and the ordering party, in the context of a commercial relationship. The General Terms and Conditions applied below protect Don’t Panic Games SAS and the Customer against any claim or complaint. Any request which is not in conformity with the General Conditions of Sale cannot be accepted without written agreement of our part.
These Terms and Conditions apply to all orders placed on the website: http://www.dontpanicgames.com/ (hereinafter referred to as the “website”).
Don’t Panic Games SAS have the right at any time to change the General Terms and Conditions, subject to making these changes appear on the Site.
Article 2 : Purchase procedure
Don’t Panic Games SAS undertake to accept a purchase within the framework of the General Conditions expressed herein. All orders can be processed within the availability of products in stock or with suppliers. Purchase over the Internet is reserved for particulars and individuals as part of the normal needs of a household. In the event that a delivery within 30 days of the order is not possible, specifically due to a shortage in the product, the Customer would then be informed of the reason of the shortage, or given a date for possible delivery beyond 30 days after the order. The Customer may choose to accept the delivery of the product beyond the 30 days following its order, or to request a refund, or to replace the purchase with another item of an equal or inferior price. In the absence of a response from the Customer within 30 days of the shortage warning, an asset * (refundable upon request) will be automatically assigned. Refunds are made by transfer to your account within 5 days.
* Please note that the assets are indivisible, the use of an asset greater than the total amount of the order entails the loss of the balance.
2.2. Shipping price
Shipping costs are indicated at the time of purchase, before payment.
Unless otherwise stated, delivery is made to the address you specified on the purchase order. Addresses of postal type (postal boxes, armies …) will not be taken into account, and the order will not be validated. The time of delivery mentioned on the web site are indicative and based on the official deadlines announced by the service providers (the Post office, Chronopost …). It is possible for reasons beyond our control that sometimes they are slow (strike, bad weather …). In addition, these delays can be occasionally lengthened in case of the malfunction in our suppliers’ deliveries or a temporary shortage of the product (reprinted, damaged delivery, delayed delivery, delivery error …).
The payment methods accepted by Don’t Panic Games SAS are the following: PayPal and Bank Carts.
Additional conditions may appear on the website from time to time.
The debit on the bank cards is carried out when the order is validated. However, any order waiting processing has the possibility to be canceled, upon request by contacting us via the “Contact” section on the website, or by contacting us by email ([email protected]).
Article 3 : Prices
The prices quoted by Don’t Panic Games SAS are indicated excluding shipping price, in Euros and include the VAT in force. The company has the right to change the price of any product on sale without prior notice. In the event of a price change on a purchase being processed, the price applied to the Customer will be the price that was displayed at the time of purchase.
However, in more important cases such as obvious typing errors, or any change decided by the publisher during pre-orders, and knowing that we cannot legally sell at a loss, we have the right to cancel a sale.
Article 4 : Delivery
Unless otherwise stated, delivery is made to the address you specified on the purchase receipt. Addresses of postal type (Post boxes, Armies …) will not be taken into account, and the purchase will not be validated. The delivery times given are only indicative and do not in any way commit Don’t Panic Games SAS to a dateline.
In case of non receipt of your purchase, a period of 30 days from the date of delivery, and notified by email to the address indicated during your purchase, is retained for the report to Don’t Panic Games SAS. Beyond this period of 30 days, no complaint for non-receipt of purchase will be accepted by Don’t Panic Games SAS.
Article 5 : Satisfied or refunded
In accordance with articles L.120-20 of the French Consumer Code, you are entitled to a period of fourteen (14) work days from receipt of your purchase to exercise your right of withdrawal without having neither to justify any reasons nor to pay Penalties with the exception, where applicable, of the return costs.
The 14-day period starts from the date of receipt of the items, from which the Customer will have fourteen (14) days to notify Don’t Panic Games SAS by email [email protected], his intention to return one or more products. The Customer has 14 days to return his item from the day he indicates that he wishes to withdraw from the transaction. Any return of purchase must be accompanied by a return receipt issued by the website team on simple request by email or telephone. This return receipt must be duly completed and attached to the redirected package. In case you cannot print the return receipt, you must report the purchase order reference on the package in a visible and legible manner. No returned product will be refunded if the Customer has not followed this procedure. Only the return of the product is at the Customer’s expense.
At the end of the 14 days after delivery, the products are considered as accepted and conform to the order.
You can exercise this right on all items purchased. However, plastic items that have been unpacked cannot be returned or exchanged.
Upon receipt of the returned product (s), refund will be made within 14 days. In the event of non-receipt of the product (s) returned by Don’t Panic Games SAS, Customer will be refunded within 14 days of reception of proof of return of the item(s) by Don’t Panic Games SAS. The refund will be made according to the same terms as the payment of the Customer.
Article 6: After sales service
All items sold are guaranteed by the publisher. However, in the case of a defective article, we undertake to proceed to its exchange or reimbursement free of charge in the following cases:
- Defective or hidden problems
- Packaging error
The shipping costs incurred by the Customer cannot be refunded; a credit will be made on the basis of a simple shipment.
Any return will have to respect the following conditions:
- Be notified to the website team by e-mail ([email protected]), which will be responsible for issuing the Return Permit,
- Enclose the completed return form with the returned parcel,
- Indicate reference of the purchase in question visibly on the package,
- And send the returned parcel to the following address:
DON’T PANIC GAMES
18 rue Cadet
Article 7: Responsibilities
The illustrations on the website were given to us by the copyright owners, manufacturer and wholesalers or distributor of the latter, we have not altered or modified them, they are therefore conform to the finished products sold on the web site.
Any content presented on the web site cannot be duplicated and / or reused without explicit agreement from Don’t Panic Games SAS.
Article 8: Protection of personal information.
8.1. Collection of information
As part of the access and use of the Service proposed on the website, Don’t Panic Games SAS is required to collect and process certain of the User’s personal data.
Don’t Panic Games SAS process the information concerning the Users with the utmost confidentiality in compliance with the law of January 6, 1978 relating to data processing and freedoms. Don’t Panic Games SAS makes its best efforts to protect User data from any form of damage, loss, misappropriation, intrusion, disclosure, alteration or destruction.
The customer’s personal data collected by the Site are for Don’t Panic Games SAS, to better the process the User’s purchase and are subjected to computer processing. The optional information is intended to better understand the User and thus to improve the services offered to him.
The User’s personal data as well as information about his purchase on the web site are subject to electronic archiving by Don’t Panic Games SAS all through the duration of the User’s registration on the website.
Don’t Panic Games SAS may send, or appoint its service providers to address, to the User, by mail and / or e-mail, information allowing the User to know more about the Service, unless objected by the User.
Don’t Panic Games SAS reserves the right to exploit the data transmitted by the User during the creation or the consultation of his / her account for the purposes of prospecting and communication of commercial, promotional or other offers sent by e-mail .
In accordance with the Data Protection Act of 6 January 1978, as amended by the law of 6 August 2004, the User has the right to access, as well as a right to add information, rectify and, delete the data concerning him.
He may at any time oppose their exploitation and communication.
8.2. Social platforms
8.3 Cookies and web beacons
When you use Don’t Panic Games SAS website, it receives and stores data from your browser and can use a variety of methods to collect information, for example, cookies and web beacons.
A cookie is usually a small text file sent by the website and saved on your browser when you visit the web site. HTTP cookies can be saved for a period of time that will be limited to the time you spend on a given website (these are session cookies) or can remain saved on your browser for a period longer than your session (This is called permanent cookies). Cookies work in conjunction with the content of the website itself to collect and store information. Cookies are virus free of and cannot install malicious software.
Cookies that are installed by the domain of the websites you visit (the domain in the address bar) are called first party cookies. First-party cookies are typically used to recognize you when browsing from one page to another, or when you return to the website for other visits. These cookies can only be read by the domain that installed them.
Cookies that are installed by domains other than the one in your address bar are called third-party cookies. Third-party cookies are used to track users from one web site to another and allow, for example, show you advert of items that may be of interest to you.
An Internet pixel is an almost invisible graphic image whose size generally does not exceed 1 pixel x 1 pixel. It is placed on the website or in an email and aims to analyze the behavior of a user who visits the website or sends the email in question. The website may use Internet beacons for many purposes, including, for purposes of analyzing the use of the web site, advert, auditing and reporting, and personalizing advert content. Internet pixels are also referred to as Internet tags, pixels, and web beacons.
8.4. What is made of cookies and beacons on the web site
- Strictly necessary cookies
These always activated cookies are absolutely necessary for the good operation of the website. This category include cookies that allow the website to recognize you during the same session or, if you request, from one session to another. They will allow you to manage your shopping cart in good conditions and contribute to the smooth progress of the procedure of validation of the order. They also help us deal with safety issues and comply with current regulations.
- Functionality and performance cookies
These analytical cookies allow us to optimize the operations of the website by retaining data relating to your use of the website, anonymously. They also help us identify the series and titles that we could recommend to you. In some cases, these cookies improve the speed at which we can process your request, memorize the preferences you have chosen on the website and connect to the social networks to which you belong. The deactivation of these cookies could lead to inappropriate recommendations and a slowness of the website and its associated services. You might also not be able to communicate properly with Facebook, Twitter or other social networks.
- Cookies used for advertising purposes
These cookies collect data that will allow us to offer you better advert which suit your tastes, both on our website and on other Websites. The data collected are anonymous: they are not linked to any personal data concerning you that you have communicated to Don’t Panic Games SAS. Disabling cookies could result in dissemination of ads that are not appropriate.
8.5. How can I change the cookies settings on my computer ?
You can set your computer to send you a warning whenever a cookie is sent, or choose to disable all cookies. These operations can be performed by accessing your browser settings. Each browser is a bit different, so please check your browser’s Help menu to learn how to change your cookies appropriately. If you disable cookies, you will not have access to many features that make it easier to use the Website, its associated services, and some of our services will not work properly. We may also work with other companies that use tracking technologies to distribute advertising on the Internet on our behalf. These companies may collect non-nominative information about your visits to our Site and your interaction with our communications, such as advertising.